PLEASE READ IN FULL BEFORE BOOKING

DEPOSITS

$20-$25

To secure your appointment, a $25 deposit is required and will be applied to your total balance. If you need to reschedule or cancel, please do so at least 48 hours in advance to keep your deposit. Please be aware that if you cancel or reschedule within 48 hours of your appointment, the deposit will be forfeited.

LATE/CANCELLATION/ NO SHOW

$30

To ensure everyone is accommodated during unforeseen circumstances, we kindly request that clients notify us if they will be late by calling or texting 804-294-3131. Both you and your stylist have a 15-minute grace period; if this time is exceeded without communication, rescheduling may be required.

Deposits are non-refundable please read the following

Clients must inform their stylist of any appointment that needs to be cancelled and or rescheduled at least 48 hours in advance to avoid penalties.

During this 48 hour period your deposit will be retained and applied to a rescheduled appointment.

Cancellations made the day before ( within 24 hours) that need to be rescheduled will incur a $30 rebooking fee and the deposit will be forfeited.

For same-day cancellations, deposit is forfeited and a fee of 50% of the total service will apply; if you are unable to pay this fee immediately, it will be added to your next appointment.

Thank you for your understanding

REFUNDS

5-7 days

Refunds will be issued by means of payment. If by card refund will be processed immediately. Banks will process back to your card which may take 5-7 days. if Paid via cash app cash or zelle refund can be immediate.

SERVICE SATISFACTION

Please alert your stylist if you are unsatisfied after your service. This will allow stylist to rectify the issue and fix it or find an alternative solution. Clients are allowed no more than 24 hours after service to notify stylist of any issues or if service was unsatisfactory.

After this time window no refund will be granted . Beyond this time frame client is at fault of non communication.

ADDED HAIR POLICY

All outside purchased hair must be approved by stylist in advance for services. Failure to do so may result in undesirable results or refusal of service

SALON RULES

The salon is located in a large salon suite please respect everyones relaxation by keeping phone conversations and social media low and to a minimum.

ACCEPTED PAYMENTS

Apple Pay

Cash

Paypal

Zelle

Klarna

Affirm